Refund Policy.

Last Updated: 9/12/2024

We strive to provide the best experience for our customers. However, if you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Refund Request: All refund requests must be submitted within 3 days of the original purchase date. Requests made after this period will not be eligible for a full refund.

2. Refunds After 3 Days: For refund requests submitted after 3 days from the purchase date, refunds will be issued less any charges for the time spent on the project. Time is calculated at a rate of $50 per man-hour. Documentation of time spent will be provided upon request.

3. Processing Time: Refunds may take up to 30 days to process, depending on the payment method used and the processing times required by third-party vendors. We will make every effort to process your refund as quickly as possible.

4. Non-Refundable Items: Certain items or services may be non-refundable. These will be clearly marked at the time of purchase, and no exceptions will be made.

5. Contact Information: If you have any questions about our refund policy or need to request a refund, please contact our customer service team at rblackwell@desertsagedrafting.com.

By purchasing our products or services, you agree to this refund policy. We appreciate your understanding and cooperation.